Sometimes, a single voice has the power to connect an entire community.
As creators of voice AI, we know that a voice is so much more than timbre, cadence, pitch, tone, and texture. It’s a powerful tool that can convey a sense of purpose, empathy, and guidance.
When you call a Home Service Business, you’re hoping to reach a voice with those exact qualities. Customers may grow to love and trust a particular voice, because they know when that voice picks up, they are going to deliver the finest and friendliest service.
So when Broccoli was faced with a unique challenge to create the custom voice of a beloved CSR, they didn’t think twice.
The ask was simple and profound. A home service business owner had lost her husband John two years ago. John was more than just the best CSR on staff, he was the heart of the front office. A relationship builder and an expert at putting customers at ease, he was the voice their community trusted most.
John was gone. But maybe his voice, and the reassurance it brought, didn’t have to be.
We weren’t asking to replicate John (no one can), but a lot of his experience and skills could be valuable to our AI.
The business already had hours of John's voice recorded. Broccoli engineers used those recordings and created a custom voice. The voice known and loved by a whole community.
When they were done, John's voice rang out clearly. Some might say, John's spirit lived on.
Customers noticed. “We’ve been calling this line for twenty years. It was a relief to hear John again. His voice just put us instantly at ease.”
Which begged the question, what if we did that for all of our customers?
Voice Studio was born.
With just a short clip of any voice, Voice Studio creates a custom AI that reflects the unique quality of a cherished CSR. Or maybe you just want a spooky voice for Halloween or a merry voice for the holidays. Voice Studio does that too.
In fact, there’s a whole lot that Voice Studio can do, from preserving a memory to creating a region-specific dialect.
The options and possibilities are endless, but the goal is always the same. Make your customers feel at home. Voice Studio helps do just that.
