Broccoli AI Privacy Policy

1. Introduction

At Broccoli Intelligence Inc. dba "Broccoli AI" ("Broccoli", "we" or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, interact with our services, or communicate with us. By using our website or purchasing our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy does not apply to information collected by any third party, including through any site or content that is accessible from our website or that links to our website. This Privacy Policy does not apply to information we collect about job applicants or employees.

For information we process on behalf of our customers as a processor or service provider, the respective customer's privacy policy applies. We are not responsible for the privacy or data security practices of our customers, which may differ from this Privacy Policy.

2. Information We Collect

Personal Data

We may collect personally identifiable information (PII) that you voluntarily provide when interacting with our website, including:

• Contact Information: Name, email address, phone number, and mailing address.
• Account Information: Username, password, and profile details.
• Payment Information: Credit card or billing details provided during purchase (processed securely via our payment gateway).

Usage Data

We automatically collect certain information regarding your interactions with our website, such as:

• Technical Data: IP address, browser type, operating system, and device identifiers.
• Usage Details: Pages visited, time spent on pages, and referral sources. Our website uses technology that may allow us and our partners to monitor and record your communications with us (as subject to Cal. Penal Code §630, et seq. and similar laws), such as when you use our search or chat functions. Use of our website demonstrates your consent to our use and disclosure of these communications.
• Cookies and Tracking Technologies: To enhance user experience, analyze website traffic, and customize content.

Please see below in the Cookies, Tracking Technologies, and Your Choices section for more detail.

We also may receive information from other sources, such as publicly available databases and third-party service providers.

3. How We Use Your Information

Broccoli AI uses the collected data for various purposes, including:

• Service Delivery: To provide and maintain our AI-powered voice assistant services.
• Communication: To send important updates, customer support responses, and promotional materials (where permitted).
• Billing and Transactions: To process payments and manage orders securely.
• Website Improvement: To analyze usage patterns, optimize website performance, and personalize your experience.
• Compliance and Security: To monitor and protect against fraudulent or illegal activities.

We also may generate de-identified or aggregated data, which we may use and disclose for any purpose.

4. Information Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

• Service Providers: Trusted third-party partners who assist with payment processing, data analysis, and other operational tasks. These providers are contractually obligated to maintain the confidentiality and security of your data.
• Legal Compliance: Authorities or law enforcement if required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
• Marketing and Promotional Purposes: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Consent. We disclose your personal data to other third parties with your consent.

5. Data Security

Your data security is a top priority. We implement technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website is secured via HTTPS, and we comply with the Payment Card Industry Data Security Standards (PCI-DSS) for payment data.

Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact details in the Contact Us section below.

6. Your Rights and Choices

If you would like to update the personal information you have provided to us, please send us your request using the contact details in the Contact Information below.

If you would like to opt out of receiving marketing emails from us, you may opt out at any time by using the unsubscribe mechanism included in each of our marketing emails. Opting out of promotional email will not affect our ability to send you administrative or transactional messages.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access and Correction: Request access to your data and request corrections if necessary.
• Deletion: Request deletion of your personal data, subject to any legal obligations.
• Objection and Restriction: Object to or request the restriction of processing your data.
• Data Portability: Request a copy of your data in a structured, commonly used format.

We will respond to your request consistent with applicable law. To make such a request, please send us your request using the contact details in the Contact Us section below.

7. Cookies, Tracking Technologies, and Your Choices

As you use our website, we may automatically collect certain information about the device you are using, such as your device's IP address, browser type, operating system, and the name of your internet service provider. We may also automatically collect information about your browsing behavior and patterns, such as the website from which you navigated to our website, the date and time you use the website, the page you view, clickstream data, usage data, and any resources you access, download, and use on the website. This information helps us measure traffic to our website, analyze usage patterns, improve our website, and deliver a more personalized experience on our website.

The technologies we use for this automatic data collection may include cookies and tracking technology. A cookie is a small file placed on the hard drive of your computer. If you do not want information collected through the use of cookies, most browsers allow you to decline cookies by activating the appropriate setting on your browser. If you disable or refuse cookies, some features of our website may not be accessible or may not function properly.

When you first visit our website we ask for your permission before any optional cookie or tracking technology runs. Until you choose, we load only strictly necessary cookies. We group cookies into three categories:

• Strictly necessary: Required to deliver the site securely, remember your cookie choice, and process forms you submit. Always on.
• Analytics: Our website uses third-party analytics tools such as Google Analytics, PostHog, and Vercel Analytics, which use cookies and similar technologies to collect and analyze information about use of the website and report on activities and trends. These analytics tools may also collect information regarding the use of other websites, apps, and online resources. You can learn about Google Analytics by visiting www.google.com/policies/privacy/partners/ and you can exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
• Advertising and partner attribution: Measure advertising campaigns and credit referral partners for a signup, through Google Tag Manager and PartnerStack. This may involve sharing identifiers such as your IP address, device information, and browsing activity with those providers, which California law treats as “sharing” of personal information.
• Pixel Tags: Portions of the Website and our emails may contain small electronic files known as pixel tags (also referred to as web beacons clear gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics. For example, we use PostHog to process data and personal information for session recordings, analytics, and to capture user behavior on our website.

When this information constitutes personal information, or if we combine it with personal information, we may use and disclose it for the purposes for which we use and disclose personal information as detailed in this Privacy Policy. When this information does not constitute personal information, we may use and disclose it for any purpose, except where we are required to do so under applicable law.

You can accept all cookies, reject all optional cookies, or choose categories individually, and you can change or withdraw your choice at any time using the “Your Privacy Choices” link in the footer of every page or the button below. Rejecting is always as easy as accepting, and withdrawing consent removes the cookies previously set by those providers.

We also honor the Global Privacy Control (GPC) browser signal where required by applicable law. If your browser sends GPC, we automatically treat it as an opt-out of the “sale” and “sharing” of your personal information, as such terms may be defined under applicable law, and we tell you on the page that the signal was recognized. You do not need to verify your identity to opt out of “sale” or “sharing” of personal information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

9. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. The inclusion of a link on the website does not imply endorsement of the linked site or service by us or by our affiliates. We encourage you to review the privacy policies of any third-party sites you visit.

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, or wireless service provider.

10. Minors

The website is not directed to individuals under the age of sixteen (16) and we do not knowingly collect personal information from individuals under that age.

11. Changes to This Privacy Policy

This Privacy Policy is effective as of the date it was last updated, which is identified at the top of this page.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will notify you by updating the "Last Updated" date and, if necessary for material changes, providing additional notice. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: