Real AI call examples
Hear how Broccoli turns calls into booked jobs.
Listen to real, redacted customer conversations handled by Broccoli—from urgent after-hours calls to callers who are skeptical about AI.
- 100K+ calls handled
- Real customer conversations
- Available around the clock
Featured inbound call
Real exampleAn urgent caller asks, “Is this a real person?”
Hear Broccoli reassure the customer, understand the emergency, and capture the information the service team needs.
Trusted in the field
Built for real home-service conversations
These are real calls—not polished scripts. Explore how Broccoli handles urgency, questions, different speaking styles, and the details your team needs to take action.
$2-10M Revenue
$10-50M Revenue
$50M+ Revenue
10+ Locations
After-Hours Booking
The AI made booking an appointment after hours super easy for the customer. It shows how the AI is always available, making sure customers get the support they need anytime.
Agent: Thanks for calling Saffer Plumbing and Electric. This call is being recorded for quality and training purposes. How can I help you today?
Customer: Uh, I have a plumbing leak from a drain pipe from the second floor.
Agent: Oh no, that sounds like a real mess. I'm sorry to hear that. Would you like to book an emergency appointment, or would you prefer to schedule something during our regular business hours?
Customer: I can schedule for tomorrow. Regular.
Agent: Got it. Do you have a preferred time for tomorrow? We have a morning slot and an afternoon
Customer: Good morning.
Agent: I am
Agent: checking if the slot is available for tomorrow morning. One moment, please.The morning slot for tomorrow is available. Let's get some details to book your appointment.
Customer: It's [REDACTED]. That's [REDACTED].
Agent: Thank you, [REDACTED]. Are you a new or existing customer?
Customer: Existing
Agent: Great! Do you have a Saffer Membership?
Customer: Uh, don't think so.
Agent: No worries. Is the property residential or commercial?
Customer: A residential.
Agent: Are you the property owner?
Customer: Yes.
Agent: Perfect. Could you please provide your address?
Customer: [REDACTED]
Customer: [REDACTED]
Agent: Thank you. Just to confirm, your address is [REDACTED]. Is that correct?
Customer: That is correct.
Agent: Great. Can I have your contact number, please?
Customer: [REDACTED] It's cell
Agent: Thanks. Just to confirm, your contact number is [REDACTED]. Is that correct?
Customer: Correct.
Agent: Thank you, [REDACTED]. So, to recap, you have a plumbing leak from a drain pipe on the second floor, and you'd like to schedule a regular appointment for tomorrow morning.There will be a dispatch fee of $60 for residential properties.
Customer: Correct.
Agent: Is that acceptable?
Customer: Yes.
Agent: Thank you, [REDACTED]. We're
Customer: They have they've been here before.
Agent: Got it. Just to confirm, we'll be visiting you at [REDACTED]. We'll give you a call at [REDACTED], and we'll see you tomorrow morning. Does that sound correct?
Customer: You know, Yes. What time do they start?
Agent: The technician will start heading your way in the morning slot, which is between 8am and 12pm. They will call you when they are on their way. Does
Customer: Okay.
Agent: that sound good?
Customer: Yes.
Agent: Great! If you have any other questions, feel free to ask. Thank you for calling Saffer Plumbing and
Customer: Thank you
Agent: Electric. Have a great evening, [REDACTED]!
Fast & Reliable AI
Unlike typical answering services, the AI is fast and efficient. In this call, the customer even complimented the AI at the end for being so quick and reliable!
Agent: Thanks for calling Armstrong Plumbing, this is Rey. How may I be of assistance?
Customer: Hi. Good evening. Um, I have a problem underneath my kitchen sink where my sink is still leaking. And it's, um, also affecting my dishwasher. And we've had some handyman plumber dude come and help us repair it, and it it held over for a little bit, but now it's starting to leak again. So I'd like to see if I can get a plumber out here Um, either tomorrow or the next few days to look at the Problem?
Agent: Good evening. I'm sorry to hear about the trouble with your sink and dishwasher. I can definitely
Customer: Thank you.
Agent: Sure, I can help you schedule an appointment. Is this an emergency, or would a regular appointment work for you?
Customer: A regular appointment would be fine.
Agent: Alright, let's get that scheduled for you. I'll need a few details first.
Customer: Perfect.
Agent: Great. Can I have your full name, please?
Customer: Sure.
Customer: It's [REDACTED].
Agent: Thanks, [REDACTED]. Have you worked with us before?
Customer: Not to my knowledge.
Agent: Alright, no problem. Could you please provide the address where the job needs to be done?
Customer: [REDACTED]
Agent: Got it. Just to confirm, that's [REDACTED]
Customer: [REDACTED]
Agent: [REDACTED]. Is that correct?
Customer: That is correct.
Agent: Thank you. And what's the best contact number to reach you at?
Customer: [REDACTED]
Agent: Thanks. Could you also provide your email address?
Customer: [REDACTED]
Agent: Got it. Is this a residential property?
Customer: That is correct.
Agent: Are you the property owner?
Customer: Uh, it would yeah. It was not a father's house. So, yes, I'd be the property owner.
Agent: Thank you for confirming that. When would you prefer to schedule the appointment? We have slots available between 8 am and 12 pm or 12 pm and 4 pm.
Customer: Uh, 8 to 12 is perfect.
Agent: Alright, I've scheduled you for the morning slot between 8 am and 12 pm. Does that sound good?
Customer: Okay.
Customer: That sounds great. Is that tomorrow?
Agent: Yes, I've scheduled you for tomorrow morning between 8 am and 12 pm.To send the technician out,
Customer: Okay, sir. Perfect.
Agent: Just
Customer: I'm sorry?
Agent: To send the technician out, we do have a small fee of 85 dollars that gets waived if you choose to go ahead with the job. Does that sound good?
Customer: I I have no choice. That's fine.
Agent: Thank you. Just to confirm, we're going to be visiting you at [REDACTED]. We'll be giving you a call at [REDACTED],
Customer: It's I It's I it's not age. Is it [REDACTED], honey.
Agent: Got it. So, it's [REDACTED]. We'll be giving you a call
Customer: That's correct.
Agent: Perfect. Do you have any other questions or anything else you'd like to share?
Customer: No, ma'am. We're good. Thank you for being so fast and efficient.
Agent: Thank you for calling Armstrong Plumbing. Hope you have a great day.
Customer: You too. Good night.
Agent: Thank you for
Customer: Can
Elderly Customer
The AI is great at assisting older customers who may have trouble hearing or speak more slowly. In this call, it patiently helped a customer, making sure everything was handled smoothly.
Agent: Thanks for calling Armstrong Plumbing, this is Rey. How may I be of assistance?
Customer: Hi, Ray. My name is [REDACTED]. I called you. I don't know if I talked to you yesterday. On on [REDACTED]. Ever. The backyard of the patio, I have a water leak. Old galvanized pipe. Anyway, We need uh, I I think somebody would have to come out just give me a a a bid or something.
Agent: Hi [REDACTED], thanks for sharing that. I can help you with that. Since you need someone to come out and give you a bid, we can schedule a regular appointment for you. Does that sound good?
Customer: Yeah. It sounds good. Now, this is the weekend, which I've I forgot. Nobody's coming out this weekend. Right?
Customer: Because that would cost more anyway, would it?
Agent: Yes, [REDACTED], since it's the weekend, it would be considered an emergency appointment, which does have a higher dispatch fee. We can schedule a regular appointment for you during our service
Customer: Alright.
Agent: hours from Monday to Saturday between 8 am and 4 pm. Would you like to go ahead and schedule it for Monday or another day next week?
Customer: Yeah. Yeah. No. Monday, what date would that be? I have looking at my calendar, and I what what would be the date? The 22nd?
Agent: Yes, Monday would be the 22nd. Would you prefer a morning slot between 8 am and 12
Customer: Yeah. Yeah. No. Uh, mornings.
Agent: Great, I'll schedule you for the morning
Customer: Mornings.
Agent: slot between 8 am and 12 pm on Monday, July
Customer: Okay.
Agent: 22nd.Could you please provide your full name?
Customer: As we speak, I have to write that down. I'm not getting any younger, and I am tend forgetting. Between 8 and 12, on 22nd of Houlai,
Agent: No worries, [REDACTED]. It's between 8 am
Customer: You have uh, okay. You had so between 8 and 12 o'clock. Alright. That sounds good to me. Do I is there anything else I need to know? I just need to be here. Right?
Agent: Yes, just be there between 8 am and 12 pm on Monday, July 22nd. A technician will text you 30 minutes before arrival. Do you have any other questions?
Customer: No. Not really. I find I have them when when I speak with them.
Agent: That's perfectly fine, [REDACTED]. Thank you for calling Armstrong Plumbing. Hope you have a great day.
Customer: 2 2. Thank you. Have a nice weekend.
Agent: Thank
Customer: Thank you. Bye bye.
Agent: Thank you. Bye bye.
AI Skeptic Customer
When the AI sounds natural and helpful, customers are happy to engage. In this case, the customer asked if it was AI but still booked a service once reassured.
Agent: Thanks for calling Armstrong Plumbing, this is Rey. How may I be of assistance?
Customer: Is this a AI or is this a Post
Customer: Is this a live person?
Agent: Haha, I get that a lot! I'm actually an after-hours
Customer: Do you?
Agent: Yes, I do! But don't worry, I can help you just like a human would. How can I assist you today?
Customer: Um, I have a leak where the water goes to the refrigerator. And I need somebody to come out here and stop this leak. It's gonna be Really bad.
Agent: Oh no, that sounds like a real mess! Let's get this sorted out for you. Would you like to schedule an emergency appointment for a technician to come out and fix it?
Customer: Yes.
Agent: Alright, there's a manager on call who can send out a technician to address the issue. I'll need to gather a bit more information from you to get things started.
Customer: Okay.
Customer: [REDACTED]
Agent: Thank you, Mr. [REDACTED]. Are you a new or existing customer with us?
Customer: I'm new.
Agent: Got it, welcome! I'll need to gather a few more details from you.
Customer: [REDACTED]
Agent: Thank you! Just to confirm, that's [REDACTED]
Customer: Yes.
Agent: [REDACTED]. Is that correct?
Customer: Yes.
Agent: Great, thank you! What's the best contact number
Customer: correct.
Agent: to reach you at?
Customer: [REDACTED]
Agent: Thanks for that. Could you also provide your email address?
Customer: Shit.
Customer: [REDACTED]
Agent: No
Customer: [REDACTED]
Agent: Got it, thank you! Is this a residential property?
Customer: Yes.
Agent: Are you the property owner?
Customer: Yes.
Agent: Great, thank you for all that information. Now, I'd like to collect a few details regarding the job to help the technician prepare. Does that sound good?
Customer: Yes.
Agent: Alright, you mentioned there's a leak where the water goes to the refrigerator. Is there anything else you'd like to share about the issue?
Customer: No. It's with the barcode refrigerator system nozzle. It's leaking, and I need somebody to come out here now.
Agent: Got it. How long has this been happening?
Customer: For about 15 minutes, but I can only have so many tiles. Can I can only deal soak this up so much?
Agent: I understand, that sounds urgent. Thank you for sharing all the details. A manager or technician will call you shortly to confirm the appointment and the technician's arrival time. Is that okay?
Customer: Okay.
Customer: Yes. Thank you.
Agent: Just to let you know, to send the technician out, we do have a small fee of 125 dollars that gets waived if you choose to go ahead with the job. Does that sound good?
Customer: That's fine. Yes. You.
Agent: Great! Thank you for providing all the details. A manager or technician will call you shortly to confirm the appointment and the technician's arrival time.
Customer: No. Thank you.
Agent: Thank you for calling Armstrong Plumbing. Hope you have a great day!
